Effective Date: 2025
Company Name: MHR Consultants Ltd Registered
Office: 154 Chorley Old Road, Bolton, BL1 3ATICO
Registration Number: ZB878880
MHR Consultants Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, lawful, and transparent way. This Privacy Policy explains how we collect, use, and share your information when you engage with our consultancy services.
We may collect and process the following personal data:
● Personal details – such as name, address, telephone number, and email address.
● Case-related information – tenancy agreements, repair history, landlord/agent correspondence, photographs, and supporting evidence.
● Identification documents – for compliance and verification purposes.
● Financial details – where relevant to your claim, e.g., loss of earnings or compensation.
● Communications – records of emails, calls, and correspondence with you.
We use your personal data to:
● Assess your eligibility for a housing disrepair claim.
● Communicate with you regarding your enquiry, claim, or updates.
● Refer your case to solicitors and other professionals where appropriate.
● Comply with legal, regulatory, and contractual obligations.
● Improve the quality of our services.
We will only process your data where there is a lawful basis, such as fulfilling a contract,complying with legal requirements, or with your consent.
We work with and may refer cases to Raynaya Law Ltd, a company registered in England and Wales (CRN: 14507430), authorised and regulated by the Solicitors Regulation Authority (SRA number: 8006996).
● If we believe your case has merit, we may pass your details and supporting information to Raynaya Law Ltd (or other regulated solicitors) so they can assess your claim.
● Where a referral is made, we may receive a commission or referral fee from thesolicitor. This does not affect the service you receive or the outcome of your claim.
● You will always enter into a separate agreement directly with the solicitor, andthey will be responsible for providing legal advice and handling your claim.
We may share your information with:
● Solicitors, barristers, or legal professionals instructed in relation to your case.
● Surveyors, expert witnesses, or other third parties necessary to progress your claim.
● Service providers who support our operations (e.g., IT, admin, secure storage).
● Regulators, public authorities, or law enforcement where required by law.
We will never sell your data to third parties.
We take the protection of your data seriously and use appropriate technical and organisational measures to keep it safe from loss, misuse, unauthorised access, or disclosure.
We retain personal data only as long as necessary for the purposes set out in this policy and to meet legal obligations. Typically, we keep case records for up to 6 years after a matter is closed, unless a longer period is legally required.
Under the UK GDPR and the Data Protection Act 2018, you have the following rights:
● Right to access your personal data.
● Right to rectification of inaccurate or incomplete data.
● Right to request erasure (in certain circumstances).
● Right to restrict processing.
● Right to data portability.
● Right to object to certain types of processing. You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
If our website uses cookies, these will only be used to enhance functionality and monitor performance. You can control or disable cookies via your browser settings.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: claims@mhrconsultants.com
Telephone: 020 4592 2121
Address: 154 Chorley Old Road, Bolton, BL1 3AT
Grate team sorted what needed out and a big thanks from me.
Great Company, Communication was fantastic
Grate team sorted what needed out and a big thanks from me.
Grate team sorted what needed out and a big thanks from me.